Frequently Asked Questions
Check these out and let me now if you still have questions!
Do you have a store front? Nope! Sugar and Fire is a licensed home bakery. That means everything is baked from a home kitchen that inspected and licensed by the PA Department of Agriculture as a "limited food establishment". Additionally, zoning does not allow for "pick ups" at the residence--that's why we offer free hyperlocal delivery and a small fee outside of 3 miles from Narberth, PA (19072). If you're a Narb or Nearb and have a craving for cookies, you can always drop us a message and see if we have cookies immediately available! On occasion (when the stars align), we can get cookies to your doorstep within a couple hours. Cookies are also available at The Greeks Next Door beer shop and Cup of Gold Coffee & Tea shop in Narberth, PA.
Can I send cookies as a gift? Absolutely! We can deliver or ship cookies to your gift recipient. Cookies make the best gift (and these are especially good if you aren't sure about the recipient's dietary needs). We have a variety of beautiful keepsake gift note options that we can customize for you (you can find these in the Add-On section of the store) and include in the box. These are great for birthdays, as a thank you, thinking of you, congratulations, or "just because" gift!
How long do the cookies last? Because they are individually heat-sealed, all of our cookies should stay fresh for at least two weeks at room temperature. We’ve heard they are often still good a month later! We recommend storing them inside a resealable bag or container for best results. However, nobody is perfect so once in awhile the packaging fails so if you have just received a cookie that's too dry and crumbly, reach out so we can make it right!
Can the cookies be frozen? Yes! These cookies freeze really well, which makes them last months longer! If you buy or receive a big ole box of cookies but don't want to eat them all right away, place any cookies you want to freeze in a zip top bag or airtight container. When you're ready to eat them let them come to room for a couple of hours. To avoid condensation on the outside of the packaging, bring them to room temp in a bag or airtight container. When it's time to eat them, I recommend tossing them in a microwave for ten seconds to take them to the next level!
Are your cookies allergen free? All of our cookies are made with ingredients that are, to the best of our knowledge, made without soy or nut products or dairy and eggs. We intentionally choose ingredients and develop recipes that do not contain soy or nuts and are indicated as vegan. All of the flavors contain coconut as it is in the vegan butter.
What if I have a sesame (or some other) allergy? Because sesame is an allergen for some people, we do not use baking equipment (cookie sheets, cooling racks, etc.) following a batch of sesame tahini cookies without a thorough sanitation process via a high temp dishwasher to reduce cross-contact as much as possible. However, all of our cookies are baked in a residential home kitchen. While effort is made to avoid cross-contact via thorough cleaning and total separation of residential and commercial baking ingredients, it may still be possible due to the dual use of the kitchen. We are conscientious about food allergies and dietary preferences and work to be as clear as possible about what is in our cookies. Feel free to note any allergies on your order. Send a message with any questions!
Can you make Gluten Free cookies? We can bake most of our flavors with Gluten Free flour (we prefer Bob's Red Mill 1:1). Before baking a batch with GF flour, we go through a thorough sanitation process to reduce cross-contact as much as possible. While effort is made to avoid this cross-contact it may still be possible due to the use of gluten flour in the kitchen. We are conscientious about food allergies and dietary preferences and work to be as clear as possible about what is in our cookies. If you are interested in ordering cookies or a cookie cake made with Gluten Free flour, submit a custom order request and we can provide you a quote and details. Because they are a special request and baked to order, a GF cookie order requires a minimum of 6 cookies per flavor. Occasionally we'll post GF cookies in our online store when we have extras!
Can cookies be ordered for a date in the future? Yes! You can order your boxes for a future delivery (to you or someone else). Just indicate the date you would like them delivered when you order. Now you don't have to remember to do it later!
How long does it take to get an order? I general request you give me 1-3 days to fill a cookie order and 5-7 days minimum for a cookie cake order. From the home page, you can check my Calendar tab. A notation of "Bakery Closed" means my calendar is full or I am out of town. If you are interested in an order for an event during a "Not Available" date, reach out and check--I may be able to arrange for delivery that works for both of us. The more time you give me to work on it, the more likely it is I can make it happen. In general, if you are looking for a cookie cake or special order, the farther ahead of time you inquire the better.
Do you bake for events? We have provided cookies for weddings, birthdays, corporate meetings, holiday parties, school functions, community fundraising events and more. Fill out the Request Custom Order/Special Order Cookies form, give us the details, and we'll send you a quote! It is recommended you give us at least two weeks notice so we can prepare adequately. However, we suggest reaching out for a quote as soon as you know you want cookies so we can at least start the conversation. There is no obligation to accept a quote that is made, but the order is not confirmed until it is paid.
Can you customize your packaging and cookie options? Yes. Our large cookies automatically come in heat sealed compostable bags. However, we can use alternate packaging such as paper sleeves, a basic Kraft box without individual packaging, or regular cellophane bags if you want to add a custom sticker or labels, most of which are non-compostable. We can also offer a couple different, smaller cookie sizes or occasionally a cookie cake for a special order and will provide a quote accordingly. Fill out our Request Custom Order/Special Event Cookies form in the online store and we'll start talking about what you want!
Is your packaging really 100% sustainable? Yes! We've gone to great lengths to source sustainable packaging for all of our standard cookie box orders. The following components are recyclable: Cardboard mailer boxes Paper shipping tape Business cards, gift notes, paper inserts Shipping labels The following are home compostable: Cookie heat seal bags Cookie labels Shipping labels The tissue paper can be recycled and/or composted. Check with your municipality to determine which method they prefer. **Alternative packing may be used for Special Orders at the request of the customer which may or may not meet the specifications listed above. If you are interested in ordering cookies or a cookie cake made with Gluten Free flour, submit a custom order request and we can provide you a quote and details. Because they are a special request and baked to order, a GF cookie order requires a minimum of 6 cookies per flavor. Occasionally we'll post GF cookies in our online store when we have extras!
Do you do Order Pick Ups? No, only delivery or shipping. My home is not zone or insured for order pick ups. However, I am happy to meet you in a public location that is near or around Narberth.
What if I have more questions? Send me an email! I'd be happy to discuss any requests or concerns you have.